We stock our products and we don't do back orders! Unless specifically noted on the product page (such as "ships directly from manufacturer"), your order should be shipped the same business day as long as it is received before 3:00 PM EST, Monday through Friday (excludes international and military shipments). If for any unforeseen reason an item becomes temporarily unavailable for immediate shipping, you will be notified via phone and/or e-mail.
For U.S. UPS Ground Transit times, please view our Outbound Map. All other domestic delivery types should arrive before the end of the corresponding business day offered by the shipping method. For example, a 2nd Day Air order placed on Monday before 3:00 PM EST will arrive on Wednesday. If ordered after 3:00 PM EST it will arrive on Thursday. Please note that we do not offer UPS Saturday delivery, therefore, if you order before 3:00PM EST on Friday with Next Day Air shipping, your order will arrive on Monday.
Orders to Canada are shipped door-to-door with tracking and are calculated to include discounted, prepaid brokerage and GST charges for your convenience. This is through a special agreement we have with UPS and you will not have to pay any fees upon delivery as they are already pre-paid at checkout.
Canada orders with Standard shipping ship on Tuesdays & Fridays; estimated delivery time is 5-7 business days. Orders with Expedited shipping ship daily; estimated delivery time is 2-5 business days.
All delivery time frames depend on customs processing.
Orders outside of Canada are shipped via USPS Express Mail International. Customers are responsiblefor any customs fees and duties charged by their respective countries. International orders ship within 2 business days. Estimated delivery time is 7-10 business days.
Orders to military addresses and AK/HI are shipped via USPS Priority Mail. Military and AK/HI orders ship within 2 business days. Estimated delivery time for AK/HI is 3-5 business days. Please note that there is no estimated delivery time for military mail due to military mail procedures.
If you are paying by credit card, your billing address must match your credit card billing address (i.e. the address your statements are sent to). Incomplete or inaccurate shipping and/or billing information may result in delays to your order. Also, please note that UPS does not ship to PO boxes.
Contact us at questions@braziliantopteam.com
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